Delivery, Refund & Cancellation Policy
This policy explains how Ben Creative LLC, a Wyoming limited liability company operating from 609 Scott St, Hinesville, GA 31313 delivers photography services, digital galleries, and print orders, and how deposits, rescheduling, cancellations, and refunds work.
- Legal entity
- Ben Creative LLC
- Formation
- Wyoming limited liability company
- Studio / operating address
- 609 Scott St, Hinesville, GA 31313, USA
Who we are
Ben Creative LLC is formed in Wyoming and operates its studio from Hinesville, Georgia. The street address on this website is the studio, mailing, and customer-service address.
Ben Creative LLC, a Wyoming limited liability company operating from 609 Scott St, Hinesville, GA 31313. We do business as Ben Creative at photosofben.com.
The published address, 609 Scott St, Hinesville, GA 31313, USA, is our studio, operating, mailing, and customer-service address. It is labeled by role wherever it appears. This site does not publish a registered-agent address.
Our ordinary service area is Hinesville, Liberty County, and Coastal Georgia. Website use is available wherever the site can be reached, but photography sessions are scheduled in that service area unless a written quote says otherwise.
The accepted quote, invoice, or written confirmation for your project controls if it is more specific than this page. This policy is also part of the Terms of Service.
How we deliver
Standard photography services are digital. Physical shipment happens only if you order a print product.
A photography session is a custom service. After the session, we edit a selected set of images and deliver them through a private online gallery.
There is no physical shipment for the session itself. Prints, frames, albums, boxes, and similar products ship only if you order them separately after the gallery is available, or if they are included in a written quote.
Delivery is complete for digital files when the gallery is made available to you or the files are otherwise sent by the method stated in your quote.
Delivery timelines
Sneak peeks usually arrive in a few days. Full galleries follow the quoted window.
These are typical targets, not guaranteed publication or marketing results. A written quote may state a different timeline for a specific project.
| Deliverable | Typical target | Notes |
|---|---|---|
| Sneak peek | 3-5 days after the session | A small set of preview images |
| Individual gallery | About 2-3 weeks | 25+ edited images unless the quote says otherwise |
| Family gallery | About 2-3 weeks | 40+ edited images unless the quote says otherwise |
| Brand gallery | About 3-4 weeks | Scope can change the timeline |
| Rush gallery | About 5 business days, if offered | Added fee; scheduling must allow it |
| Print and product orders | Made to order after you order | Depends on the lab, framing, and shipper |
Rush delivery, when available, speeds the gallery target. It does not guarantee a magazine feature, social-media result, launch date held by a third party, or any other business outcome.
Private online galleries remain available for at least 12 months unless a longer period is stated in writing. Download the files you want to keep. After the gallery expires we may archive or delete working files according to the Privacy Policy retention rules.
Usage rights delivered with the gallery
You receive usage rights to the final edited images. Copyright stays with Ben Creative LLC unless a written assignment says otherwise.
Portrait and family sessions include personal-use rights for the final edited images. You may print, share, and use those images for personal purposes.
Brand sessions include a commercial usage license for your own business channels, including your website, social media, listings, and ordinary marketing materials, unless the quote narrows or expands that license.
Only final edited images are delivered unless a written scope says otherwise. Unedited files, working files, and unused concepts remain our property.
The Terms of Service explain copyright, licensing limits, and portfolio use in more detail.
Requests, payment, and when a date is reserved
A website request does not take a card number. Listed packages are paid on Stripe at the published price.
The booking form sends session details only. It does not collect payment or card details, and it does not by itself reserve a date.
Individual, Family, and Brand packages are paid at the published USD price on a Stripe payment page. This website redirects you to that page. Custom work outside those packages is still quoted in writing before any payment is requested.
Card payments are made on Stripe's payment page, not on photosofben.com. See Trust & Security and How booking works.
If we cannot perform the requested date, we offer another date or refund the unused listed-session payment.
Rescheduling, cancellations, late arrival, and no-shows
Enough notice lets a paid listed session move to a new date. Last-minute cancellations and no-shows generally do not.
You may reschedule a paid listed session without a new payment when you give at least 48 hours of notice. The payment transfers to the new date we both confirm.
Listed-session payments are generally non-refundable if you cancel rather than reschedule, except where required by law or expressly agreed in writing. The reserved date and preparation time were held for you.
If you arrive late, the session may be shortened to fit the remaining reserved time or rescheduled if the calendar allows. Time lost to client delay is not automatically refunded.
If you do not attend and do not give notice (a no-show), or you cancel on the session date, the listed-session payment is generally forfeited. A new session requires a new reservation and may require a new payment.
Weather-related rescheduling is handled with flexibility. If we decide weather makes the session impractical, the payment transfers and a new payment is not required.
If we cannot perform the session and no reasonable reschedule is available, amounts paid for the undelivered session service may be refunded or credited.
Refunds
Refunds depend on whether a date was reserved, whether work was performed, and whether the item is custom or digital.
If you cancel before a listed-session payment is made, no refund is needed because no session payment has occurred.
If you cancel after paying a listed session, that payment is generally non-refundable because the date and preparation time were held for you.
Completed sessions, delivered digital galleries, extra digital edits, and final downloadable files are not refundable except where required by law or expressly agreed in writing. Digital files cannot be returned like unused physical goods.
If a major issue on our side prevents delivery of the agreed service, the available remedy is limited to rescheduling, replacement work, credit, or refund of amounts paid for the affected service, as appropriate and allowed by law.
Approved refunds are issued to the original payment method where reasonably possible. Processing time depends on Stripe and the banks involved.
If a payment dispute or chargeback is opened, contact us first so we can review the order. Opening a dispute does not replace the process on this page.
Prints and digital add-on orders
Print products are made to order. Report damage quickly and include photos.
Prints, frames, boxes, and extra digital edits are made to order. Made-to-order items are not refundable unless they arrive damaged, defective, or incorrectly fulfilled.
Report damaged or incorrect print orders within 7 days of delivery. Include photographs of the item, the damage, and the packaging so we can review the issue with the lab or shipper.
If a physical order is approved for replacement, we may replace the item, issue a credit, or provide a refund depending on the issue and the supplier process.
Shipping times and carriers are those of the fulfillment partner. We are not the shipper. Risk of loss for physical goods transfers according to the shipper's terms once the item is handed to the carrier, except where law requires otherwise.
Color on your screen will not perfectly match paper, ink, and lighting. That difference alone is not a defect.
Contact
Questions about this page may be sent by email, through the contact form, or by mail to the studio address. The street address below is the studio and operating address, not a registered-agent address.
- Legal entity
- Ben Creative LLC, a Wyoming limited liability company
- Contact form
- photosofben.com/contact
- Studio / operating address
- 609 Scott St, Hinesville, GA 31313, USA