Delivery, Refund & Cancellation Policy

Delivery timelines

Most final galleries are digital and delivered online after the session is complete.

Sneak peeks are typically delivered within 3-5 days after a session.

Individual and family galleries are typically delivered within 2-3 weeks. Brand galleries are typically delivered within 3-4 weeks depending on scope.

Rush delivery may be available for an added fee when scheduling allows. Rush delivery does not guarantee a specific business result or publication outcome.

Private online galleries remain available for at least 12 months unless a longer period is stated in writing.

Standard photography services are delivered digitally. There is no physical shipment unless you order print products, frames, albums, boxes, or another physical item.

Usage rights and licensing

You receive usage rights to final edited images according to the session type you buy.

Portrait and family sessions include personal-use rights for the final edited images. You may print, share, and use the images for personal purposes.

Brand sessions include a commercial usage license for your own business channels, including your website, social media, listings, and ordinary marketing materials.

Ben Creative LLC retains copyright to the images unless a separate written copyright assignment is signed.

Finished work may be shown in the studio portfolio unless you request an opt-out in writing before publication.

Deposits, rescheduling, and cancellations

A deposit reserves creative time. It can transfer when you reschedule with enough notice.

The booking form sends a request only and does not collect payment or card details.

After availability and scope are confirmed, Ben Creative LLC may provide invoice or deposit instructions for a 25% deposit. Your date is reserved only after that deposit is paid. The deposit is applied to your session total.

You may reschedule without a new deposit when you provide at least 48 hours of notice. The deposit transfers to the new date.

Deposits are non-refundable if you cancel rather than reschedule, except where required by law or expressly agreed in writing.

Weather-related rescheduling is handled with flexibility and does not create a new deposit when Ben Creative LLC determines weather makes the session impractical.

Refunds

Refunds depend on timing, work already performed, and whether the item is custom or digital.

If you cancel before a session date is confirmed and before a deposit is paid, no refund is needed because no booking has occurred.

If you cancel after a deposit reserves the date, the deposit is generally non-refundable because that date and preparation time were held for you.

If Ben Creative LLC cannot perform the session and no reasonable reschedule is available, amounts paid for the undelivered session service may be refunded or credited.

Completed sessions, delivered digital galleries, extra digital edits, and final downloadable files are not refundable except where required by law or expressly agreed in writing.

Refunds, when approved, are issued to the original payment method where reasonably possible. Processing time depends on the payment method and financial institutions involved.

Prints and digital orders

Physical print products are made to order and have a short damage-report window.

Prints, frames, boxes, and extra digital edits are made to order. Made-to-order items are not refundable unless damaged, defective, or incorrectly fulfilled.

Report damaged print orders within 7 days of delivery and include photos of the damage and packaging so the issue can be reviewed.

Digital files are delivered electronically. Once digital files are delivered, they cannot be returned like physical goods.

If a physical order is approved for replacement, Ben Creative LLC may replace the item, issue a credit, or provide a refund depending on the issue and supplier process.

Contact

Questions may be sent through the contact page or by mail to 609 Scott St, Hinesville, GA 31313, USA.